Help & Care

Order support.

Track an order, make a change, or resolve an issue. Here is how to reach us and what to have ready.

How to get help

  1. Have your order number

    It is in your confirmation message and speeds everything up.

  2. Choose a channel

    Message us on WhatsApp for the quickest response, or start an enquiry.

  3. Tell us what you need

    Tracking, an address change, a gifting note, or an issue with an item.

  4. We follow through

    We confirm the resolution and any next steps directly with you.

Common requests

Changing or cancelling an order

If your order has not yet been dispatched, we can usually update the address, delivery window or items. Reach out as soon as possible with your order number.

Problems with an item

For anything damaged, missing or incorrect, contact us within 48 hours of delivery with a photo and your order number, and we will make it right.

Help & Care

Contact order support.

Message us on WhatsApp or start an enquiry and we will pick it up.