Help & Care
Frequently asked questions.
Everything you need to know about ordering, delivery, gifting and visiting the showroom. If your question is not here, our team is a message away.
Common questions
Yes. Saketime sells alcoholic beverages and is intended for adults aged 18 and over. You will be asked to confirm your age, and a valid ID may be required on delivery.
We deliver across Singapore. Delivery windows and any fees are shown at checkout based on your address and order.
Most orders placed before the daily cut-off are delivered within one to three business days. You will receive a confirmation with tracking where available.
Yes. Add a gift note at checkout, and explore our Gifts & Bundles selection. For larger corporate gifting, our team can build a bespoke programme.
Our Singapore showroom is open by appointment for trade, retail and gifting clients. Start a business enquiry to book a private walkthrough.
Contact order support within 48 hours of delivery with your order number and a photo, and we will arrange a replacement or refund.
Help & Care
Still have a question?
Reach the team on WhatsApp or start an enquiry and we will help.